Adam, with 13 years of hospitality expertise, brings a fresh approach to customer service, Harnessing his passion for guest satisfaction to drive business success. His journey began at LaQuinta Inn, Las Vegas, where his commitment to exceptional service propelled the hotel to rank #2 on Trip Advisor. His tenure with Four Seasons further refined his service acumen, managing teams in coveted destinations like Las Vegas, Washington DC, and Orlando.
Now, Adam is on a mission to apply luxury hospitality standards to non-luxury properties and businesses, believing in the transformative power of customer service on guest experience and staff morale. His innovative training programs focus on real-life, hands-on techniques, aiming to enhance customer satisfaction and employee engagement.
Having helped diverse businesses from bustling Las Vegas casinos to emerging small ventures, Adam is convinced that the spirit of hospitality remains vibrant. Through Economic Luxury, businesses seeking to foster, intensify, or rejuvenate their company culture and customer focus will find a proven path to success.
Since 2008, Thomas has carved a distinguished path in luxury hospitality, excelling in various Rooms Division roles within industry giants like InterContinental Hotels Group and Four Seasons Hotels and Resorts. His experience managing a private estate for one of America's leading families allowed him to blend the art of high-end service with a personalized, home-like touch.
Thomas is a firm believer that an organization's perfection starts with its people. He is passionate about creating lasting memories and magical moments through dedication and service, recognizing that the smallest touches often make the biggest impact.
Bringing a genuine and approachable service training technique, Thomas is devoted to helping hotels and service teams create and sustain memorable moments for their guests.
Passionate and results-driven consumer professional with 13+ years of proven expertise in guest services and operations including time at Disney Parks, Experiences, and Products. Specializing in membership, events, and VIP experiences, Audrey excels in brand development, membership retention, and delivering luxury experiences.
Career highlights include a significant role in Premium Services at Walt Disney World, where she demonstrated a unique ability to bridge the gap between guests, the business, and technical resources. As a current Client Development Manager and Private Consultant, Audrey has consistently contributed to the success of projects and initiatives, leveraging a strategic mindset and versatility.
With a track record of driving business growth and enhancing client experiences, she is dedicated to delivering exceptional results in the ever-evolving landscape of consumer-focused industries. Her ability to seamlessly navigate between client development, consulting, and operational roles sets her apart, making her a valuable asset to any team or project.
Our Task Force Team of talented consultants consists of
hospitality professionals from may different backgrounds.
Check out our recruiting and Task Force services today!